Dear Susan,
Thank you for the letter that you wrote to me.  I think I need to take some time to clarify things to you because you refer only to the decision made by the Independent Case Examiner. The original reason that I contacted the Parliamentary and Health Service Ombudsman was to address the issue of Pertemps People Development Group Ltd. and Jobcentreplus, with regard to the delivery of the New Deal programme in Kidderminster. I haven't complained to you about the Independent Case Examiner and the decision to involve them yet again, even though they made it very clear that they were never going to address the subject, was one made entirely by The Parliamentary and Health Service Ombudsman. Anything that the Independent Case Examiner does remains irrelevant as long as they don't address the subject, so I politely suggest that you forget about them and get on with the task in hand, which is the reason that I asked for your assistance in the first place. I was forced to involve the Parliamentary and Health Service Ombudsman because Pertemps and Jobcentreplus refuse to openly discuss the subject with me. They seem to be under the impression that business conducted between them is a private matter and that while they are free to spend the public's money, they are in now way answerable to them.
If you are unable to do so please give me an explanation as to why and direct me to the relevant body that has the role of ensuring that private contractors to government bodies operate in a way that is totally in accordance with all guidelines and contracts, for example the contract between Pertemps and Jobcentreplus to provide New Deal in the Marches District and the Provider Terms and Conditions. If there is no body that has this power I would like confirmation in writing that private contractors to government bodies are in actual fact not subject to any such conditions regardless of what contracts or any other seemingly statutory documents appear to say.